Paramedics on duty at the festival grounds will look after you in case of emergency. Please keep an eye out for medical tents on the festival grounds or the relevant wayfinding system and signs. The exact location is indicated on the festival grounds map. Please notify the nearest security officer if you need help!
If you are a diabetic, please bring enough insulin with you and make sure you eat the right food at the catering stands. We recommend that you register your medication in advance and use the barrier-free entrance to be able to check in without any problems.
If you have a medical emergency call 112 (the emergency phone number in Germany) or seek out the nearest security officer. If it is a medical emergency, the on-site paramedics will be alerted at the same time. Do not hesitate to report anything that strikes you as strange, even if you are not sure whether it is actually an emergency.
If you do call 112 or need to report something to paramedics, prepare to answer the following questions:
- Where is the patient located?
- What happened?
- How many are injured?
- What injuries do they have?
- Who is calling (your name is enough – 112 sees the number automatically, it will not appear as an “unknown” number)?
- Wait for follow-up questions!
You can also help someone yourself, even if you have no medical training:
- See to your own safety before helping others. If there is no danger to you, then begin administering first aid. Be calm – stay with the person: Injured people are usually frightened and need to be assured that help is on the way.
- Ask other people to assist you and guide emergency services if necessary – an ambulance is on the way, or a team of paramedics is heading there on foot.
- Create a privacy screen so that the injured person does not feel stared at by strangers. This is an important issue for many injured people.
In order to make your visit to the festival a wonderful experience to remember, we ask all festivalgoers to demonstrate tolerance, consideration, civil courage and help in emergencies. Each and every one of you should make a personal contribution to this, as preserving the safety and integrity of festival visitors is our top priority. Because of this, domiciliary rights during the entire festival are held by the organiser and its commissioned third parties. All instructions from the organiser’s security staff must be followed without fail.
People wearing clothes with inhuman, homophobic or right-wing extremist content will not be allowed to enter the festival grounds and will not receive a refund for their ticket. Individuals who attract attention on the premises with statements or behaviour as described above will be expelled from the premises immediately and will not be given a refund.
Weather & storms
Blue skies and sunshine can make it easy to forget some essential things:
- Please always drink enough water to keep your body hydrated, both during the day and at night. Free drinking water is available both at the campsite and on the festival grounds.
- Wear plenty of sunscreen, and make sure it has a high protection factor.
- If the sun is intense, think to wear a sunhat or head covering, as well as light clothing to cover the skin.
Please check the weather forecast in the morning and dress accordingly.
Your safety is our highest priority. If a storm or a thunderstorm does come in, follow any instructions from the organiser and security staff members!
What to do in case of a storm
Please head to sheltered areas during a thunderstorm. Kindly pay attention to and support one another!
Avoid trees and branches
Please keep a distance from trees and wooded areas: lightning can strike trees, branches can break, fall off and cause injury.
Avoid elevated areas, go to low areas
If you cannot find safe shelter in time, please do the following:
- Avoid elevations or high points: lightening always goes to the highest spot in the area.
- If possible, look for hollows or depressions in the ground and go into a squat position with your feet together
Structures on the grounds
Stay away from any structures such as light poles, info-towers, etc. on the festival grounds. Of course we will observe all safety regulations and all structures will have been checked and approved by the competent authorities, but there is still some risk. This also applies to the large tents where we offer a variety of services: in case of storms and thunderstorms, we ask that you leave the tent immediately, especially since these are usually closed first.
Metal pipes, fences etc.
Please avoid any form of metal pipework and fences during thunderstorms.
As nice as campfires may be, open fires are prohibited on the entire festival grounds. Dry climate and sparks can very quickly lead to fire.
- If you notice open fire, like a campfire, please report it to security staff immediately.
- If something has caught fire, please see to your own safety first, keep calm, and take decisive action.
- If you dial 112 or report a fire to security staff, please be prepared to answer the following questions:
- Where is the fire?
- What is on fire?
- Is anyone injured? If so, how many people?
- How many injuries do those affected have?
- Who is reporting the fire?
- Wait for follow-up questions!
In case of extreme weather conditions, we reserve the right to evacuate the festival grounds or open them later for safety reasons. If there is such a situation, we ask that you immediately:
- Follow all directions and information given by the organiser, security staff and helpers.
- Maintain personal safety, preserve peace and act conscientiously.
- Look after your fellow human beings and other festivalgoers: take care of and support one another.
- If the grounds are being evacuated, look for the closest (emergency) exits indicated by security staff.
- Look for the latest on our official information- and social media channels, as well as news from security staff.