Current information

    General

    What does the situation around Covid-19 mean for SUPERBLOOM?

    For us as SUPERBLOOM the safety and health of all our visitors, artists and crews is our top priority. Due to the unpredictable situation, as well as in view of current decisions, we, unfortunately, see no possibility to guarantee this and to organize the festival. It is now necessary to recharge our creative batteries for next year. That being said: After the festival is before the festival and we can wait to party on the 4th and 5th September 2021 and hope to see you there!

     

    Tickets

    What about my tickets bought for SUPERBLOOM 2020?

    Transfer to the next year

    That being said after the festival is before the festival and this in the truest sense of the word: All tickets bought SUPERBLOOM Festival 2020 can be carried over to the coming year until your ticket category is sold out and we really hope to see you there!

    We would be happy if you would transfer to next year to go crazy with us. Transferring your ticket not only secures you a massive high-five from us but also helps us immensely and gives us and our artists the best planning security we could wish for in this situation. For an extra portion of anticipation we raffle off great goodies among all those who carry over their ticket to the coming year:

    – Additional weekend tickets for your friends

    – Ticket upgrades to a FAN ticket

    – Ticket upgrades to a VIP ticket

    – Exclusive festival tours with a look behind the scenes

    On top, you will be amongst the very first to hear about our line-up and our theme worlds.

    We are also happy to inform you that all Kids & Teen tickets will remain valid for the coming year, even if the 11th or 15th year of age has passed. Transferred Kids tickets are then valid up to and including 12 years, Teen tickets up to and including 16 years.

    By the way, the ticket transfer is not only the most worthwhile action, because we can’t guarantee the stability of the ticket prices, but at the same time also the most helpful as you give us and our artists the best planning security we could wish for in this situation. Many of the artists can hardly wait to celebrate with you – we hope you feel the same way!

    Receipt of a voucher:

    Alternatively, we offer a voucher to everybody, who purchased tickets to SUPERBLOOM 2020. his possibility has been adopted as an immediate aid by the German Government to support all promoters whose events cannot take place this year due to Covid-19. You can either use this voucher for SUPERBLOOM 2021 or 2022, or you can withdraw it at a later date. In cases of hardship the amount can also be paid out immediately. You can find all information about this in the following under “What is a voucher and how does it work?

     

    How can I transfer my ticket?

    Fancy turning Munich into SUPERBLOOM next year? We, too! Therefore you can easily transfer your ticket from now on and until your ticket category sells out.

    Transfer via TixforGigs 

    If you bought your ticket on our website or directly through TixforGigs, you have received an email from TixforGigs about the exact procedure. If you have received your ticket from friends via the transfer function, please create a TixforGigs account and use the e-mail address to which the ticket was shared; please go to www.tixforgigs.com and click on the menu icon on the top right and then on “register”.

    The next steps are then identical: Just log in to TixforGigs and choose the option to transfer the ticket to the next year in your TixforGigs account.

    Transfer via Ticketmaster

    If you have purchased your ticket via Ticketmaster, you have received a mail with a form that you can use to transfer your ticket easily. Only ticket buyers will have the possibility to choose between both options. So, if you didn’t buy your ticket through Ticketmaster yourself, please contact the person who did.

    Why do I no longer see my tickets in my festival account?

    If you have already transferred your tickets to the next year, they will appear in your personal festival account from now on. At the same time, tickets and add-ons that have not yet been transferred are only visible in your TixforGigs Account or Ticketmaster Account and no longer in your festival Account, so that you can select the ticket transfer or the voucher there.

     

    What is a voucher and how does it work?

    As an alternative to carrying over your ticket to the following year, we can provide you with a voucher for the face value of your ticket as a replacement for tickets to events that cannot take place due to Covid-19. This voucher can be used for the subsequent events SUPERBLOOM.

    This voucher can be redeemed for SUPERBLOOM 2021 and 2022 and can be claimed via your TixforGigs account from 1 July. Everybody who purchased a SUPERBLOOM ticket have already been informed by Ticketmaster about the processing with Ticketmaster.

    This regulation is an essential factor for us and the whole cultural industry including organizers, artists, employees and organizations for the planning of the coming months and keeps all participants able to work. This enables us to go ahead with the planning for the coming year and to maintain contracts with participating agencies, service providers and artists – and last but not least to ensure your refund despite the crisis as well.

    We are aware that this voucher scheme will have advantages and disadvantages for you, but we hope for your understanding. In this way, you will not only help us enormously but also all participating artists and agencies, employees and service providers – and thus the entire cultural industry.

    Head over here where we provide a translation of the announcement made by the German Government.

     

    Can I get the value of the voucher paid out?

    The voucher can be used for the two subsequent events of the SUPERBLOOM, i.e. 2021 and 2022. If the voucher is not redeemed by 31 December 2021, it is unconditionally refundable from 1 January 2022. As provided by law, an early payment of the voucher is unfortunately only possible in cases of hardship, should the acceptance of a voucher be unreasonable due to your personal living conditions. In this case please contact our team at the contact address: info@superbloom.de

     

    Can I just sell my ticket?

    If you carry your ticket over to the coming year, you will, of course, have the opportunity to sell and pass on your ticket. For this purpose, we will soon provide you with our official resale platform, where you can safely sell or buy your tickets.

     

    I have bought a Kids or Teen Ticket, can I carry it over to the following year? 

    Kids and teen tickets can also be carried forward to the coming year, regardless of whether the 11th or 15th year of age has been exceeded by then. Transferred Kids tickets are then valid up to and including 12 years, Teen tickets up to and including 16 years.

     

    I have already incurred travel/accommodation costs – what can I do?

    Unfortunately, we cannot take care of services booked with third parties, such as travel and accommodation costs. However, we recommend that you contact the respective provider directly to find out about reimbursement possibilities.

    You can reach our official partners as follows:

    Leonardo Hotels 

    Living Hotels 

    Stay 22